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Frequently Asked Questions/Knowledgebase

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Sales History Trackers - Portal


Get more info | Filed under: Sales History Trackers - Portal | Uploaded by: saudor | | View Question
Runtime error 13, Portal crashes/errors on startup
Open up the c:\neomallers\users\YOUR PROFILE FOLDER\db_shopstock\data_shopstock.db file in notepad and delete any lines that look like the following: (these are commonly found at the the top.
{***}{***}{***}{***}{***}

Get more info | Filed under: Sales History Trackers - Portal | Uploaded by: saudor | | View Question
How do I zip up my profile?
To do this, open up the users folder (in C:\neomallers if default settings used) and right click the profile in question. Choose send to compressed folders. A file will be created. Please send that file to support@neomallers.com

For more info: 3451 | Filed under: Sales History Trackers - Portal | Uploaded by: saudor | | View Question
The text on NeoMallers Portal is everywhere on the screen/doesnt fit properly in the window! It's not in the right places
Please make sure your font size is set at the correct size(refer below)
http://www.neomallers.com/node/3451

Get more info | Filed under: Sales History Trackers - Portal | Uploaded by: saudor | | View Question
UpdateItem Error! The update sequence for item [Babaa Pull Along] was halted because of a mismatch between the item name in the index and the item name being processed in the database. Ex. Portal tried to write [Babaa Pull Along]'s data for []
Open up the c:\neomallers\users\YOUR PROFILE FOLDER\db_shopstock\data_shopstock.db file in notepad and delete any lines that look like the following: (these are commonly found at the the top.
{***}{***}{***}{***}{***}

Normal entries will look something like this:
[A Grey Day Background]{***}359495{***}298500{***}8{***}40000{***}43195{***}0{***}2{***}23/02/2010 @ 6:44:52 PM{***}fixed{***}20100223{***}A Grey Day Background{***}

For more info: 1843 | Filed under: Sales History Trackers - Portal | Uploaded by: saudor | | View Question
Sometimes when I open the portal it freezes on the loading page at "checking for updates". Any suggestions on how to fix this?
Click on Settings
Uncheck check for updates
Or open up your settings.ini file and change updates=true to updates=false. For more info, please see the thread

Get more info | Filed under: Sales History Trackers - Portal | Uploaded by: Dmitri | | View Question
My current profile is corrupted but since it's default, I can longer "undefault" it. Is there another way?
Yes. Open up the settings.ini file in your neomallers directory and look for a line called ENABLED. Change that to =false. It should be true if you have checked default profile

Get more info | Filed under: Sales History Trackers - Portal | Uploaded by: Dmitri | | View Question
How do I make a profile not default anymore?
Click on Settings. Uncheck Default Profile. Restart Portal

Get more info | Filed under: Sales History Trackers - Portal | Uploaded by: Dmitri | | View Question
My portal is stuck and wont load.
Try creating a new profile and see if that loads. If it does, then your current profile has become corrupted. Please post on the help forums for further assistance.

For more info: 2016 | Filed under: Sales History Trackers - Portal | Uploaded by: Dmitri | | View Question
Does Portal support Linux/Ubuntu?
Marginally. However, you need a emulator called WineHQ. For more details, please see the following thread
http://www.neomallers.com/node/2016

For more info: 679 | Filed under: Sales History Trackers - Portal | Uploaded by: Dmitri | | View Question
Does Portal support Mac OS?
Marginally. However, you need a emulator called WineHQ. For more details, please see the following thread
http://www.neomallers.com/node/679

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