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So Angry

11 replies [Last post]
Beetleboo69's picture
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Master
Joined: 04/04/2009

A few months ago, I let a friend use my laptop.
They logged into my neopets account and now it's frozen.
Over the last few months, I have emailed neopets about it 3 times with no response.
I had SO much on that account and now I'm having to start over..

saudor's picture
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Joined: 10/06/2007

what was the reason anyways

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Beetleboo69's picture
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Master
Joined: 04/04/2009

"Due to potentially suspicious activity on this username, it has been frozen for the owner's protection. This can include falling for a scam or entering information into a fake login page. If you would like information on getting this account back, please contact us by clicking here."

I made a new account and put a ticket in.
Hopefully I get a response soon.

saudor's picture
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Site Admin
Joined: 10/06/2007

You should technically get it back. I would avoid making more than one ticket though (unless it gets closed). There's also a thread somewhere (i cant remember where so you might have to ask around here) that you can post to get it looked at.

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Protect your account
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CG information & more

Beetleboo69's picture
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Master
Joined: 04/04/2009

I made a post on the reddit and it seems a lot of people have had this issue and gotten a fairly quick response, so I'm hopeful Grin

jeanniewood's picture
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Just Visiting
Joined: 17/06/2010

happy just wanted to throw my good luck in for you.

Beetleboo69's picture
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Master
Joined: 04/04/2009

Thank you! In the meantime I made a new account yesterday and I've started building a new shop. At a measly size 8 right now but buy playing Pyramids and getting RE's I've got the money to expand to that size 8 and get some stock in my shop. Decided to go with bakery times for now.
We'll see how far I can get until I get my other account back.

Beetleboo69's picture
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Master
Joined: 04/04/2009

Well I got a response. Just asking if I still have access to the email. I responded and now I'm waiting again.

Beetleboo69's picture
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Master
Joined: 04/04/2009

Aaaand got it back today!

gryffindors_witch87's picture
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Joined: 12/05/2010

Yay, I am glad you got your account back! I think that normally if they freeze an account for the owner's safety, that means they know you were hacked and are just waiting on your response.

davymuncher's picture
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NeoMallers Elite
Joined: 10/08/2009

Congrats!

Good Idea: Feeding stray kittens in the park.
Bad Idea: Feeding stray kittens in the park... to a bear.

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