Frozen for helping!

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Triciaroo
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Last seen: 10 years 4 weeks ago
Joined: 01/08/2009 - 1:46pm
I am so sorry, first of all :(. Know what it's like to lose an account you love and have worked hard on. I was CG'd about 18 months ago on an old account. The way I got it back was by using this website: http://www.bbb.org/ If you are Premium, you have been paying for a service so put in a complaint with the Better Business Bureau. Put in your complaint either asking for accounts to be returned or for all of your Premium payments to be refunded. Total up how much you have spent in total and request that amount back - they responded and unfroze my account :). Read about the site - it's brilliant and can be used for any consumer issues really. Try to include as much info as possible about your accounts to prove that they are yours, for example, shop size, gallery size, gallery theme, pets created, pets adopted, the email address used to sign up, neofriends... The usual that they ask for on the report you submit through the Neopets website. ------------------------------------------------------- http://www.neopets.com/browseshop.phtml?owner=triciaroo
------------------------------------------------------- http://www.neopets.com/browseshop.phtml?owner=triciaroo Size 528/550 Target date: 16th September 2012
ladytaelorae
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Last seen: 11 years 5 months ago
Joined: 29/03/2009 - 2:19am
I will have to try the BBB my premium just renewed. I just redeemed $50 worth of NC that I got from my kids for Christmas. Sigh... I will neopets till Wednesday if nothing then doing the BBB. This just makes me so upset that they freeze my whole family. Thank goodness I have not bought my son his birthday gift yet. Was getting him a nc card. His birthday is Monday. Sigh Neo-Home & Garden ~ http://www.neopets.com/browseshop.phtml?owner=ladytaelorae
Neo-Home & Garden ~ http://www.neopets.com/browseshop.phtml?owner=ladytaelorae
saudor
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Last seen: 17 hours 44 min ago
Joined: 10/06/2007 - 12:30pm
BBB should be your last resort. Apparently it pisses them off so that you are more likely to get frozen again at the slightest infraction.
----------------------------- [color=purple]Protect your account[/color] http://www.neopets.com/~punchback_bob CG information & more
crisbythesea
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Last seen: 1 day 15 hours ago
Joined: 24/04/2009 - 6:20am
[quote=ladytaelorae]I am still in shock Neo-Home & Garden ~ http://www.neopets.com/browseshop.phtml?owner=ladytaelorae[/quote] I know how you feel! I am so sorry, but at least we think it's because TNT is trying to protect your account. As long as you've sent in the dispute form for each account and and convinced them that you are you, you should be ok =) _______________ A Parent, A Shaklee Rep, a Blogger, and a Neo-Addict...
crisbythesea
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Last seen: 1 day 15 hours ago
Joined: 24/04/2009 - 6:20am
[quote=Triciaroo]I am so sorry, first of all :(. Know what it's like to lose an account you love and have worked hard on. I was CG'd about 18 months ago on an old account. The way I got it back was by using this website: http://www.bbb.org/ If you are Premium, you have been paying for a service so put in a complaint with the Better Business Bureau. Put in your complaint either asking for accounts to be returned or for all of your Premium payments to be refunded. Total up how much you have spent in total and request that amount back - they responded and unfroze my account :). Read about the site - it's brilliant and can be used for any consumer issues really. Try to include as much info as possible about your accounts to prove that they are yours, for example, shop size, gallery size, gallery theme, pets created, pets adopted, the email address used to sign up, neofriends... The usual that they ask for on the report you submit through the Neopets website. ------------------------------------------------------- http://www.neopets.com/browseshop.phtml?owner=triciaroo[/quote] Smart! I wish I'd have thought of that when my account was CG'd and frozen 16 months ago. I had been paying for premium too (and found out 6 months later that they never canceled my premium service and I was still paying monthly for it AND my new account. They said that were switching everything over and just left them both active. Just a mistake I'm sure). _______________ A Parent, A Shaklee Rep, a Blogger, and a Neo-Addict...
ladytaelorae
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Last seen: 11 years 5 months ago
Joined: 29/03/2009 - 2:19am
I gotta have my kids do their dispute form and I told hubby to do his. The only thing this is my youngest sons birthday weekend. We got kids coming over this evening. Gotta go get birthday present yet and cake since hubby forgot to pick up during week. The joys of me (mom) being back in college. I'll use the BBB as last resort. I started a new account today to send some nm's out plus goof off. I need a break from studying Neo-Home & Garden ~ http://www.neopets.com/browseshop.phtml?owner=ladytaelorae
Neo-Home & Garden ~ http://www.neopets.com/browseshop.phtml?owner=ladytaelorae
saudor
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Last seen: 17 hours 44 min ago
Joined: 10/06/2007 - 12:30pm
aww what a busy life lol. Anyways you should be good with sending a form on monday since it's the weekends anyways. And as Westy says, people always seem to get iced near the weekend :K
----------------------------- [color=purple]Protect your account[/color] http://www.neopets.com/~punchback_bob CG information & more
ladytaelorae
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Last seen: 11 years 5 months ago
Joined: 29/03/2009 - 2:19am
lol I just feel bad hubby forgot to stop and pick up the Harley Davidson t-shirt that we were going to get him and the ice cream cake from DQ now gotta do it today. I will be happy once I got my bachelors ;) Got a ways for that thou Neo-Home & Garden ~ http://www.neopets.com/browseshop.phtml?owner=ladytaelorae
Neo-Home & Garden ~ http://www.neopets.com/browseshop.phtml?owner=ladytaelorae
_jaspeh_
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Last seen: 10 years 7 months ago
Joined: 21/09/2007 - 8:27pm
So sorry to hear this!!! When you tried to login, does it say that you got iced for your protection? Also, just curious, since you were using FF, did you have the add-ons for no scripts and flashblock? Im just curious if they even do anything to protect us from CGs :P I think everyone has given really good advice already on how to get it back. Just try to be patient. When I got hacked a few years ago, it took them 6 weeks to return my account. Though with the CGs they seem to be doing it much quicker now... Good luck!!! [hr][size=11]Training Supplies, Meds, Neggs & Luck!!! www.neopets.com/browseshop.phtml?owner=_jaspeh_&misc 4mil Independent Ads http://www.neopets.com/~SicalliaRomeo [/size]
[hr][size=11]Training, Luck & Medicine! ^_^ www.neopets.com/browseshop.phtml?owner=_jaspeh_&misc#c [/size]
ladytaelorae
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Last seen: 11 years 5 months ago
Joined: 29/03/2009 - 2:19am
[quote=_jaspeh_]So sorry to hear this!!! When you tried to login, does it say that you got iced for your protection? Also, just curious, since you were using FF, did you have the add-ons for no scripts and flashblock? Im just curious if they even do anything to protect us from CGs :P I think everyone has given really good advice already on how to get it back. Just try to be patient. When I got hacked a few years ago, it took them 6 weeks to return my account. Though with the CGs they seem to be doing it much quicker now... Good luck!!! [hr][size=11]Training Supplies, Meds, Neggs & Luck!!! www.neopets.com/browseshop.phtml?owner=_jaspeh_&misc 4mil Independent Ads http://www.neopets.com/~SicalliaRomeo [/size][/quote] Yes it says for my protection. Something along the lines of fake login or CG... No I did not have any of the add ones wonder if that would have made a difference. I thought with firefox and with our Norton 360 we should have been safe. Maybe someone else could answer that??? Neo-Home & Garden ~ http://www.neopets.com/browseshop.phtml?owner=ladytaelorae
Neo-Home & Garden ~ http://www.neopets.com/browseshop.phtml?owner=ladytaelorae

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