Bad install

39 posts / 0 new
Last post
Sat, 26/12/2009 - 3:36pm
#1
lestat01
lestat01's picture
Offline
Last seen: 14 years 3 months ago
Joined: 26/12/2009 - 2:13pm
Bad install
Hi, I've been trying to install the sales tracker but something weird happens. I download the file (yes, the right one), open it, install it, nothing wrong happens, I get the message of sucessfull instalation but... when I go to the folder there's only 2 files there (see screenshot). It's getting frustrating. I'm using Windows Vista. Thanks in advance for the help.
AttachmentSize
Image icon bad install.jpg52.21 KB
Top
  • 14,058 views
Sat, 26/12/2009 - 3:41pm
saudor
saudor's picture
Offline
Last seen: 2 days 2 hours ago
Joined: 10/06/2007 - 12:30pm
As with any installation program, disable all security programs and if possible, windows vista's user account control
----------------------------- [color=purple]Protect your account[/color] http://www.neopets.com/~punchback_bob CG information & more
Top
Sat, 26/12/2009 - 4:00pm
lestat01
lestat01's picture
Offline
Last seen: 14 years 3 months ago
Joined: 26/12/2009 - 2:13pm
Oh, yeah forgot to say I did that too. User Acount Control is always off as it is the most annoying piece of programing someone as ever created :P
Top
Sat, 26/12/2009 - 4:17pm
saudor
saudor's picture
Offline
Last seen: 2 days 2 hours ago
Joined: 10/06/2007 - 12:30pm
Then i dont know. Most people have issues after install so it must be something specific to your computer. Try installing to a different folder, restarting, etc p.s. things like norton/AVG for example, still interfere even when disabled. --------------------------------------------- Celebrate [color=red]Xmas[/color] at [color=green]Xmart[/color]. Buy a tent for your pet today! http://www.neopets.com/browseshop.phtml?owner=dmitri_stanislaus
----------------------------- [color=purple]Protect your account[/color] http://www.neopets.com/~punchback_bob CG information & more
Top
Sat, 26/12/2009 - 4:18pm
lestat01
lestat01's picture
Offline
Last seen: 14 years 3 months ago
Joined: 26/12/2009 - 2:13pm
More info: Having tried everything I can think off I decided to see if the update instaler has the same issues. It does not. The installer is able to create all the files. I actually get to run the Portal.exe Of course I then get an error after (because I used the update without the actual program installed).
Top
Sat, 26/12/2009 - 4:52pm
saudor
saudor's picture
Offline
Last seen: 2 days 2 hours ago
Joined: 10/06/2007 - 12:30pm
Because all the updater file does is copy the files. the installer file needs to copy AND register the Microsoft VB6 runtimes in order for it to work properly. And that requires editing of the registry and that's where your security programs are coming into play. The installer file is OK. Most of the people on this site were able to get it running. EDIT: The other option is to install it in Windows Safe mode. Just before the windows logo appears, press F8. If the logo appears, then that means you missed it. Another way to force safe mode is to turn off your computer while Windows is booting. That will bring up the menu and then you can choose safe mode --------------------------------------------- Celebrate [color=red]Xmas[/color] at [color=green]Xmart[/color]. Buy a tent for your pet today! http://www.neopets.com/browseshop.phtml?owner=dmitri_stanislaus
----------------------------- [color=purple]Protect your account[/color] http://www.neopets.com/~punchback_bob CG information & more
Top
Sat, 26/12/2009 - 6:10pm
lestat01
lestat01's picture
Offline
Last seen: 14 years 3 months ago
Joined: 26/12/2009 - 2:13pm
*unsure* Ok... Computer 1 (my laptop)- Vista - Norton (off) Computer 2 (my desktop) - XP - Avira (off) Computer 3 (Father's laptop) - Vista - Nothing (brand new computer nothing installed) Tried regular boot and safe mode in all of them. Downloaded new install in every computer. Uninstalled previous try before rebooting to try in safe mode. Same problem in all of them.
Top
Sat, 26/12/2009 - 8:07pm
saudor
saudor's picture
Offline
Last seen: 2 days 2 hours ago
Joined: 10/06/2007 - 12:30pm
I guess it doesnt work from you then. Since it has been tested in Vista Home Premium, Windows XP SP3, and Windows 7 Pro with the current installer and all goes fine. If the file itself was corrupted, then this board would be filled with the same issue. Try using IE to download --------------------------------------------- Celebrate [color=red]Xmas[/color] at [color=green]Xmart[/color]. Buy a tent for your pet today! http://www.neopets.com/browseshop.phtml?owner=dmitri_stanislaus
----------------------------- [color=purple]Protect your account[/color] http://www.neopets.com/~punchback_bob CG information & more
Top
Sat, 26/12/2009 - 10:31pm
davymuncher
davymuncher's picture
Offline
Last seen: 9 months 1 week ago
Joined: 10/08/2009 - 10:41pm
Dmitri? Promoting IE? Is it 2012 already? --- Step outside, take a breath of fresh air, then look down to see if you have a new text message.
[color=Gray]Good Idea: Feeding stray kittens in the park. Bad Idea: Feeding stray kittens in the park... to a bear.[/color]
Top
Sun, 27/12/2009 - 12:12am
desperately_yours
desperately_yours's picture
Offline
Last seen: 9 years 6 months ago
Joined: 23/11/2007 - 9:31am
[quote=lestat01]Hi, I've been trying to install the sales tracker but something weird happens. I download the file (yes, the right one), open it, install it, nothing wrong happens, I get the message of sucessfull instalation but... when I go to the folder there's only 2 files there (see screenshot). It's getting frustrating. I'm using Windows Vista. Thanks in advance for the help.[/quote] Your problem is highlighted.
525,600 Minutes http://www.neopets.com/browseshop.phtml?owner=desperately_yours&misc
Top
Sun, 27/12/2009 - 12:43am
TKDJamesPakTKD
TKDJamesPakTKD's picture
Offline
Last seen: 10 years 9 months ago
Joined: 23/08/2009 - 9:48am
I was using it on XP, i got a new computer a couple days ago which has vista, and it worked fine for me.. =/ www.youtube.com/TKDJamesPakTKD Check out my Martial Arts samplers =)
------------------------------- www.youtube.com/TKDJamesPakTKD Check out my Martial Arts samplers =)
Top

Pages