Neomallers Portal Bug-

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Wed, 15/07/2009 - 4:14pm
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Cyb
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Neomallers Portal Bug-
I've been encountering a bug with the NeoMallers portal V 7.2.0 which was just installed recently. I have Windows Vista English 32-bit Edition. The problem is that whenever I open the Portal, the two Windows Installer windows pop up as seen on the screenie provided. They mention the installation package NeoMallers Portal.msi being on an unavailable network resource. After that I can click cancel and the rest of the portal load and is working naturally, however this is still an inconvenience every time I open the portal and I would like to find out if there is a way of fixing the problem. Also, I ran a search through all of my computer and was unable to find any file name "NeoMallers Portal.msi". This problem could possibly be from an old version of the portal I had long ago which may have not have uninstalled correctly. It may also be of use to know that in the Add/Remove programs it lists two version of the NeoMallers portal, one which is the new and current one, and the other which I really don't know what it is. I'm guessing that it is from an older version. I have tried uninstalling the old version, however it gives me the same window as when I try to start the new portal about the missing "NeoMallers Portal.msi" file and it will not let me continue uninstalling it. So if someone can make sense of the problem and help me out, it would be much appreciated.
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Wed, 15/07/2009 - 4:16pm
saudor
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The msi file was a really old version of portal. You'll have to install that old portal again properly, and then uninstall it. And no, i dont have the msi file anymore since it kept giving false positives of viruses and that tend to scare people
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Wed, 15/07/2009 - 4:20pm
Cyb
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Is there a place where I could get the old version and if not are there any other solutions to the problem?
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Wed, 15/07/2009 - 4:25pm
saudor
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try this: http://support.microsoft.com/kb/290301
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Wed, 15/07/2009 - 6:23pm
Cyb
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Thanks for the tip Dmitri, although unfortunately, I'm not sure if it was my comp or the program, but it was unable to install right and when I went to use it, it was missing a file and what not. But if anyone has anymore suggestions to solve the problem, they would be VERY much appreciated.
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Thu, 16/07/2009 - 1:24pm
Cyb
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Actually I was able to get it to work now, more or less. But on an Admin account it doesn't show the old portal, it only shows it on standard accounts and of course you need to run this program as an Administrator so now it doesn't really help since it doesn't give me the option to uninstall the portal. So yeah if anyone knows of any other programs that may help please let me know. *Using another program, I was able to find some files pertaining to the old version and delete them, however, it still shows up on my Add/Remove Programs for my account and no longer shows up on the program I used so the problem still continues....
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