It has been mentioned to only send in one ticket. Sending in more than one ticket only slows the process down for you and all the other accounts. TNT is working on it. I'm very sorry your account has been frozen. A lot of people have been hit with this. If you have a side account, you can always play games on it until your main is back up and running. Would only recommend playing games not stocking, visiting pet pages or user lookups.

Does anyone know after getting your account back do petpages keep the coding they had. Just when I visit the pages at the moment they just have the standard layouts. I am hoping they keep the coding as having to recode 4 petpages with what I had before will be a pain.

[quote=Gavin63]I am hoping they keep the coding as having to recode 4 petpages with what I had before will be a pain.[/quote] Good advice everyone, back up your coding! My one pet page would be a horrific pain to redo, and it's not complex, just very looong. Shop code too!

@ bsmith97: ok ok I will not send in another ticket in 2 weeks hehe :) I will wait one month : P The other thing about playing side account, I don't want to do that. They may think I've moved on and don't want my account anymore, so I will wait from my main to play again. :)

Add blondie525 to the frozen list, we don't know how she got frozen because she stopped playing due to RL issues in Mid-May, and I asked her to remove her banner at the end of last month, and she was still able to get on then. D= *** www.neopets.com/browseshop.phtml?owner=nioe_yemar&misc Owner of Rainbow Fields Mall! /~Fiylayla - Join today! (sizes 30+) /~Fheriea - Race to acquire 10 million* Neopoints! (start date TBA) /~Mynynae - Places to Go, Things to See!

11 days and counting, and I've yet to hear a peep. I know, I know, I just have to wait it out, but the longer it gets the more anxious I get, particularly since it seems like people who filed tickets much later than I did have already been dealt with, but not me. Gahhhhh :P

I just got mine back today Barnes & Neobles http://www.neopets.com/browseshop.phtml?owner=desperately_yours&misc

[quote=desperately_yours]I just got mine back today Barnes & Neobles http://www.neopets.com/browseshop.phtml?owner=desperately_yours&misc[/quote] Did they give any reasoning or say anything... Hope you did not lose much. Hopefully I will hear back soon also as I would have been around the same time in submitting

This is what I got You should now have access to your account. Your new password is. Make sure to change your password at (http://www.neopets.com/userinfo.phtml) as soon as you get back in. Just make sure you do not change it back to your old one! If you were scammed, we cannot return any possibly missing pets, items or Neopoints. Remember to always logout and never give out any of your account information. You can learn how to keep your account safe by going to (http://www.neopets.com/security.phtml). Rico S. The Neopets Team Barnes & Neobles http://www.neopets.com/browseshop.phtml?owner=desperately_yours&misc

That is great news, Congrats on getting you account back. :) I hope everyone gets there accounts back too, including myself hehe Edit: Did you send in a regular ticket or a premium one to get your account back? [quote=desperately_yours]This is what I got You should now have access to your account. Your new password is. Make sure to change your password at (http://www.neopets.com/userinfo.phtml) as soon as you get back in. Just make sure you do not change it back to your old one! If you were scammed, we cannot return any possibly missing pets, items or Neopoints. Remember to always logout and never give out any of your account information. You can learn how to keep your account safe by going to (http://www.neopets.com/security.phtml). Rico S. The Neopets Team Barnes & Neobles http://www.neopets.com/browseshop.phtml?owner=desperately_yours&misc[/quote]