Portal won't open today

Submitted by nickyrach on Tue, 13/10/2009 - 8:46am
I cannot get into my Portal today. It starts to load but quickly comes up with the following error: Run-time error 13 Type mismatch I've never had a problem before. Any suggestions?
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Help & Support (Counter/Portal)
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mine worked--try closing out your browsers completely and re-open and try again Books! Reasonable Prices!! http://www.neopets.com/browseshop.phtml?owner=kermat13&misc
Food! Reasonable Prices!! http://www.neopets.com/browseshop.phtml?owner=kermat13&misc
kermat13 | Tue, 13/10/2009 - 9:38am |

[quote=kermat13]mine worked--try closing out your browsers completely and re-open and try again Books! Reasonable Prices!! http://www.neopets.com/browseshop.phtml?owner=kermat13&misc[/quote] Um yeah, because her browsers have such an impact upon the portal. I have no idea, I take it you have tried the usual of restarting your pc and stuff. ___________ [color=gray]Kirsty, aka evil super mod[/color] [size=11][i]Sniper, maller, restocker Silverdragon siggy stealer Best wearables shop owner ever![/i][/size]
___________ Kirsty aka "the sensitive one" Silverdragon siggy stealer Tasty tent seller
kirsty_to_stay | Tue, 13/10/2009 - 9:59am |

It's possible it could work--I have to do it at my employers when I can't get to certain places on the web. Books! Reasonable Prices!! http://www.neopets.com/browseshop.phtml?owner=kermat13&misc
Food! Reasonable Prices!! http://www.neopets.com/browseshop.phtml?owner=kermat13&misc
kermat13 | Tue, 13/10/2009 - 10:04am |

I tried closing everything and still didn't work. I tried rebooting and it still wouldn't load. I tried removing my Norton Security and cleaned out all my temp files, and it didn't work. I reloaded Norton, and it still won't work. Maybe the file got corrupted or something. Should I reinstall? Not sure if that will work either.
nickyrach | Tue, 13/10/2009 - 10:13am |

[quote=kermat13]It's possible it could work--I have to do it at my employers when I can't get to certain places on the web. Books! Reasonable Prices!! http://www.neopets.com/browseshop.phtml?owner=kermat13&misc[/quote] The portal isn't a place on the web though *unsure* . I don't know, I would probably wait for Dmitri to appear and suggest something, if you want to give it a go I guess reinstalling wouldn't do any harm. ___________ [color=gray]Kirsty, aka evil super mod[/color] [size=11][i]Sniper, maller, restocker Silverdragon siggy stealer Best wearables shop owner ever![/i][/size]
___________ Kirsty aka "the sensitive one" Silverdragon siggy stealer Tasty tent seller
kirsty_to_stay | Tue, 13/10/2009 - 10:33am |

first thing when you run into a problem like that is to reinstall it
----------------------------- [color=purple]Protect your account[/color] http://www.neopets.com/~punchback_bob CG information & more
saudor | Tue, 13/10/2009 - 11:55am |

I got it to reinstall by removing Norton Internet Security. But, after installing, it only gets as far as to choose my category (which is already there) and I get the same run time error at that point. Doesn't look hopeful at this point.
nickyrach | Tue, 13/10/2009 - 4:04pm |

I had the same problem so uninstalled the portal made sure any files linked to the portal were also deleted, have reinstalled the portal and it is work great. Please checkout for details and openings available at Pets Paradise Mall http://www.neopets.com/~Cyberspace_Companion
I have 51 Pages of Wearable Items 4 Sale in my shop, you never know what Bargains you may find. I restock around 7 times a day. To get to my shop please press on the link below http://www.neopets.com/browseshop.phtml?owner=buy_swap_or_sell
Sales | Tue, 13/10/2009 - 4:31pm |

Nope, tried uninstalling and reinstalling several times and no luck. Maybe the next version will load for me. This one doesn't anymore.
nickyrach | Tue, 13/10/2009 - 8:25pm |

do all profiles not work? If that's the only one then sounds like you or some other security software corrupted it. Still dont know why it would prevent neomallers from opening but you can zip up the entire neomallers folder and send it to support@neomallers[nospam].com Don't forget to remove [nospam]
----------------------------- [color=purple]Protect your account[/color] http://www.neopets.com/~punchback_bob CG information & more
saudor | Wed, 14/10/2009 - 2:53pm |