Help & Support (Counter/Portal)

Need help? Found a bug? Post here. Please try to include screenies if possible. Do NOT pm anyone because that defeats the purpose of this forum. *** NOTE: This forum is for NEOMALLERS.COM site specific topics only.

Help Please Really upset should I self freeze.

:( I play the new game and it froze I had to reboot my computer. When I got back to neopet I was logged out. I forgot my pw so I sent a request for it like 10 time I never recieved it. I don't know if someone stole my account or what. The e-mail address is correct. Should I self freeze? Or what. I work so hard and would hate to start over again. any ideas? Thanks