Hello! Have checked the Top Shops and couldn't see anyone else with this problem so I wanted to check in on if there's a fix for my error? As of earlier this week my counter shows that I have between 5-10 "Today" visitors while "viewing" is usually at 3-4 which is normal for me. The daily total never updates properly though I sell hundreds of items a day to different usernames - any idea what could be causing this? I've not changed any of my browser/laptop settings and I've tried re-pasting my shop counter and no bueno, the incorrect daily total is also what's on my Neomallers account tracker. Thank you in advance!
Counter Daily Total Not Working
Sun, 20/08/2023 - 10:24am
#1
Counter Daily Total Not Working
Tue, 22/08/2023 - 11:14am
#2
I'm having this exact same problem and it's driving me nuts. I sell to way too many different shoppers for my "Today" visitors to be even remotely accurate and my "viewing" is always stuck on 4 when it's usually only 1-2 (at least whenever I actually look).
Tue, 22/08/2023 - 12:56pm
#3
I'm also having the same problem. I've tried redoing my code and everything. As somebody who has a very busy shop, this is frustrating.
Fri, 25/08/2023 - 4:23am
#4
My counter appears to be working again! Daily counter is now at where it usually is for this time of day NST
Fri, 25/08/2023 - 7:12am
#5
The issue should be fixed now (hopefully). We had some issues with how the data was flowing to and from the server.
