Counter Daily Total Not Working

Submitted by xxkatie_wxx on Sun, 20/08/2023 - 10:24am
Hello! Have checked the Top Shops and couldn't see anyone else with this problem so I wanted to check in on if there's a fix for my error? As of earlier this week my counter shows that I have between 5-10 "Today" visitors while "viewing" is usually at 3-4 which is normal for me. The daily total never updates properly though I sell hundreds of items a day to different usernames - any idea what could be causing this? I've not changed any of my browser/laptop settings and I've tried re-pasting my shop counter and no bueno, the incorrect daily total is also what's on my Neomallers account tracker. Thank you in advance!
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Help & Support (Counter/Portal)
  • 1159 reads

I'm having this exact same problem and it's driving me nuts. I sell to way too many different shoppers for my "Today" visitors to be even remotely accurate and my "viewing" is always stuck on 4 when it's usually only 1-2 (at least whenever I actually look).
relaga | Tue, 22/08/2023 - 11:14am |

I'm also having the same problem. I've tried redoing my code and everything. As somebody who has a very busy shop, this is frustrating.
ayamayei | Tue, 22/08/2023 - 12:56pm |

My counter appears to be working again! Daily counter is now at where it usually is for this time of day NST
xxkatie_wxx | Fri, 25/08/2023 - 4:23am |

The issue should be fixed now (hopefully). We had some issues with how the data was flowing to and from the server.
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saudor | Fri, 25/08/2023 - 7:12am |

I know this is an old thread but my shop counter is still broken.
Kjdickers | Wed, 18/09/2024 - 6:27am |