Counter Daily Total Not Working

2024-08-21 Duplicate sales date entry Issue

 A temporary patch has been applied to hopefully address this issue (A more permanent fix is in the works). Unfortunately, if you are already experiencing this issue, we need to manually clear that date. The patch will now attempt to merge the conflicting entries. Please neomail dmitri_stanislaus or post on our new subreddit. That being said, it is recommended you keep a copy of your sales history for a week or so. (we are currently addressing issues with the database)

Submitted by xxkatie_wxx on Sun, 20/08/2023 - 10:24am
Hello! Have checked the Top Shops and couldn't see anyone else with this problem so I wanted to check in on if there's a fix for my error? As of earlier this week my counter shows that I have between 5-10 "Today" visitors while "viewing" is usually at 3-4 which is normal for me. The daily total never updates properly though I sell hundreds of items a day to different usernames - any idea what could be causing this? I've not changed any of my browser/laptop settings and I've tried re-pasting my shop counter and no bueno, the incorrect daily total is also what's on my Neomallers account tracker. Thank you in advance!
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Help & Support (Counter/Portal)
  • 821 reads

I'm having this exact same problem and it's driving me nuts. I sell to way too many different shoppers for my "Today" visitors to be even remotely accurate and my "viewing" is always stuck on 4 when it's usually only 1-2 (at least whenever I actually look).
relaga | Tue, 22/08/2023 - 11:14am |

I'm also having the same problem. I've tried redoing my code and everything. As somebody who has a very busy shop, this is frustrating.
ayamayei | Tue, 22/08/2023 - 12:56pm |

My counter appears to be working again! Daily counter is now at where it usually is for this time of day NST
xxkatie_wxx | Fri, 25/08/2023 - 4:23am |

The issue should be fixed now (hopefully). We had some issues with how the data was flowing to and from the server.
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saudor | Fri, 25/08/2023 - 7:12am |